Returns Policy

You may request a return within 30 days of delivery. Bloom Club and Bloom Studio members have an extended 60-day window. This is in addition to any statutory cancellation right you have as a consumer.

Items must be returned unused, unopened and in their original packaging. Balloons must be un-inflated. We may reduce a refund to reflect any loss in value from handling beyond what's needed to inspect the item.

For hygiene and safety reasons, we can't accept returns of:

• Inflated or partially inflated balloons.
• Opened paper tableware (plates, cups, napkins, straws) and other food-contact paper items.
• Opened confetti or loose paper decor.
• Items marked as final sale.

This does not affect your rights if an item is faulty or not as described.

• Email support@bighandevents.shop with your order number and the items you'd like to return.
• We'll confirm the return address and any instructions.
• Pack items securely; you're responsible for return shipping unless the item is faulty or we sent the wrong item.

If an item arrives damaged, faulty or incorrect, contact us within a reasonable time and we'll arrange a replacement or full refund, including return shipping where applicable.

Approved returns are refunded to your original payment method. See our Refund Policy for timeframes and detail.