Shipping & Delivery Policy

We ship worldwide from the United Kingdom. Decorations are dispatched flat-packed to keep them protected and shipping efficient — balloons ship un-inflated for you to air-fill at home.

Orders are usually processed within 1–2 business days. During peak seasons processing may take a little longer; we'll let you know if there's a delay.

• Standard worldwide shipping is a flat $12 USD.
• Shipping is free on orders over $60 USD, and free for Bloom Club and Bloom Studio members.
• Any express options and their cost are shown at checkout where available.

• United Kingdom: typically 2–4 business days after dispatch.
• Europe & North America: typically 5–10 business days.
• Rest of world: typically 7–15 business days.

We ship via established postal and courier partners. Where tracking is available, we email your tracking number when the order is dispatched. Delivery timeframes are estimates and can be affected by the carrier and customs.

International orders may be subject to import duties or taxes set by the destination country. These are the recipient's responsibility and are not included in our prices or shipping charge. Please check your local rules before ordering.

If your order arrives damaged, is lost in transit, or hasn't arrived within the expected window, contact support@bighandevents.shop with your order number and we'll help resolve it, including a replacement or refund where appropriate. Please provide an accurate, complete delivery address — we can't be responsible for parcels delayed or returned due to an incorrect address.